Top Airguns Refund and Return Policy
At Top Airguns, we strive to provide our customers with the best possible shopping experience. However, we understand that sometimes issues may arise, and you may need to return or exchange an item. Please read our Refund and Return Policy carefully before making a purchase.
Return Policy
You may return an item within 30 days of delivery for a refund or exchange. To be eligible for a return, the item must be:
- In its original packaging and condition.
- Unused and unaltered.
- Accompanied by all original accessories and documentation.
Refund Policy
Refunds will be issued in the original payment method. Refunds may take up to 5-7 business days to process.
- Full Refund: If the item is returned in its original condition, a full refund will be issued.
- Partial Refund: If the item is returned with damage or missing parts, a partial refund may be issued.
- Restocking Fee: A 10% restocking fee may be applied to returns.
Exchange Policy
If you would like to exchange an item, please follow these steps:
- Return the original item within 30 days of delivery.
- Place a new order for the desired item.
- We will refund the original item and process the new order.
Shipping
You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the item is delivered safely.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery. We will provide a replacement or refund, and cover the cost of return shipping.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
support@topaiirguns.eu
Effective Date: 12 March 2025
By making a purchase on our website, you acknowledge that you have read and agree to our Refund and Return Policy.